- I've ordered the wrong size or colour, how can I exchange it?
You can exchange any product you buy from our online store at any of our stores or by sending the product back to our distribution centre. Please include detailed instructions stating what you would like to exchange the product/s for. Occasionally there are times when the online store may be out of stock for the new size and colour you are after, in this situation you will be refunded.
For New Zealand and international returns, the address for our distribution centre is:
95 Hull Road
Mount Maunganui 3116
Please note that items purchased in store or online will have to be taken to a store. all returns will be automatically refunded. If you wish to get new sizes/ colours you will need to place a new order.
- Can I return or exchange items that I buy online at SPEE Training HQ?
Yes. You can return or exchange an item that you have bought at our online store at our SPEE Training HQ if the item has not been worn, is in a saleable condition, you still have the tags, and you have kept your proof of purchase.
- My purchase is faulty, how can I exchange it?
Our Quality Control team inspect every delivery into SPEE Training to ensure that the products you receive meet our high quality standards. However, if you do receive a product that is faulty, please contact our team at firstname.lastname@example.org or by phone on 07 575 6065 to arrange a free return delivery and an exchange or refund. You may also take the product into any of our retail stores to receive an exchange or refund.
- Our Returns Policy
We understand that buying clothing online can be tricky as you’ve never felt the product or tried it on. That’s why we have a lenient returns policy that allows you to get a full refund for any products that you’re not happy with. Shipping fees will not be refunded.
If for any reason you are not completely satisfied with any product, please return it to us in the original condition within 365 days of receipt and we will replace it where possible or refund your purchase price using the original payment method.
If you are sending your parcel back to us, please send it via a tracked courier service. SPEE Training is not liable for returns lost in transit.
- Will I have to pay another courier fee for return or replacement product?
Postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for the delivery of the new product coming back to you.